Terms of Use

Last updated: 15.05.2025

1. Acceptance of Terms

Welcome to DearComic. This website and service ("Service") is operated by PUNTO ONLINE LTD, a company registered in England and Wales with company number 12396142 and registered office at 32-33 Upper Street, London, England, N1 0PN ("Company", "we", "us", or "our"). By accessing our website (www.dearcomic.com or any related domain) and using the Service, you ("User", "you") agree to be bound by these Terms of Use ("Terms") and our Privacy Policy. If you do not agree, do not use the Service.

2. Description of Service

DearComic is a digital service that uses artificial intelligence (AI) to generate personalized comic books in PDF format based on user-submitted inputs such as stories, anecdotes, chat screenshots, character names, and photos. The final comic is delivered electronically via email.

3. User Responsibilities and Content Submission

By using our Service, you agree to:

  • Be solely responsible for any content you submit ("User Content")
  • Have all necessary rights and permissions to submit User Content and grant us a license to use it as outlined in these Terms (especially photos or private conversations involving third parties)
  • Not submit illegal, defamatory, hateful, abusive, pornographic, infringing, or otherwise objectionable content
  • Ensure all information you provide (e.g., character details, email address) is accurate and complete
  • Keep any account credentials secure if applicable
  • Accept that we reserve the right to reject or cancel orders that violate these Terms or our content guidelines

4. Intellectual Property Rights

Your Content: You retain ownership of the original User Content you submit.

Generated Comic: Upon successful payment and delivery, we grant you a non-exclusive, worldwide, perpetual license to use the final generated comic PDF for personal, non-commercial purposes. You may print or share it with friends and family, but you may not resell, use it in advertising, or create derivative commercial works without a separate written commercial license agreement. You may request such a license by contacting hello@dearcomic.com.

Promotional Use (With Consent): We may request to showcase anonymized or specific panels from generated comics on our website or social media channels. We will only do this with your explicit written consent for each individual comic.

Our Service: All rights, title, and interest in the DearComic platform—including website, AI models (to the extent permitted), workflows, branding, and core technology—remain the property of PUNTO ONLINE LTD.

5. Orders, Payments, and Delivery

  • You place an order by submitting required User Content and completing payment
  • Payments are securely processed by third-party providers (e.g., Stripe, Coinbase). By providing payment details, you authorize the processor to handle the transaction
  • We aim to generate and deliver your personalized comic PDF within the estimated timeframe listed on our website (typically 20–60 minutes, depending on demand and complexity). This is an estimate and not a guarantee
  • Delivery is considered complete once the PDF or link is sent to the email address you provided. You are responsible for ensuring the email address is correct and checking your spam folder if needed
  • To ensure you can download your comic, backup copies of your PDF are temporarily stored for 48 hours after delivery. After this period, they are automatically and permanently deleted from our systems. Please ensure you download and save your comic promptly upon receipt.

6. Refund Policy

Due to the highly personalized and digital nature of our service, we do not offer refunds or returns once the comic generation has started or the final PDF has been delivered—even if the result does not match subjective expectations, provided it reasonably reflects your input.

Exceptions: Refunds or free revisions may be considered, at our sole discretion, if:

  • There is a technical issue with the delivered PDF (e.g., corrupted file, missing panel)
  • There are objective errors clearly caused by our system (e.g., wrong names used despite correct input, incoherent story not attributable to user ambiguity)

If you believe you qualify for a refund or revision, contact us within 7 days of delivery at support@dearcomic.com with details and evidence.

7. Termination

We reserve the right to suspend or terminate your access to the Service at any time, without notice or liability, including if you violate these Terms. You may stop using the Service at any time.

8. Disclaimer and Limitation of Liability

The Service is provided "AS IS" and "AS AVAILABLE". We make no warranties, express or implied, regarding the accuracy, completeness, reliability, or suitability of AI-generated content. AI may produce unexpected results or interpretations.

While our AI system aims to create meaningful and emotionally resonant content based on your input, results may differ from expectations. This is a natural limitation of generative systems.

To the fullest extent permitted by law, PUNTO ONLINE LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profits, revenue, data, goodwill, or intangible losses) arising from:

(a) your access to or use of—or inability to access or use—the Service; (b) any content obtained through the Service; or (c) unauthorized access, use, or alteration of your transmissions or content.

Our total liability for any claim related to the Service shall be limited to the amount you paid for the specific Service giving rise to the claim.

9. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to Terms

We reserve the right to update or revise these Terms at any time. If a change is material, we will provide reasonable notice (e.g., by updating the "Last updated" date or posting a notice on our website). What constitutes a "material change" will be determined at our sole discretion. Continued use of the Service after changes take effect constitutes your acceptance of the updated Terms.

11. Contact Us

If you have any questions about these Terms, please contact:

PUNTO ONLINE LTD
32-33 Upper Street, London, England, N1 0PN
Company Number: 12396142
Email: hello@dearcomic.com